Wednesday, March 20, 2013

Asshat of the day award - Fidelity Investments

Today I received a notification that there was an iPhone update to my Fidelity mobile app.  My app had been working fine in the past and I always downloaded the latest update.

Bottom line - big mistake.

I tried to log in many times.  It said my password was invalid.  I went to my desk PC and all worked fine.

I deleted the app and downloaded it again.  Same problem.

I called Fidelity.  They confirmed there was indeed a problem.  They had no estimate on when the issue would be resolved.  

This financial app is a bit more important than something like "angry birds".  People rely on the Fidelity tools for their investments.

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