Etymotic Earphone problem?

This piece is less about the actual product and more about Etymotic's customer service.  There was a problem and I contacted Etymotic in two different ways, twitter and direct email.  I was hoping to be contacted to discuss the problem.  Unfortunately all I received were links to their website. Bottom line, their customer service would be just as effective if it were outsourced somewhere across a major ocean.  Even though this company is based in the USA it seems we were not speaking the same language.

My son has had a set of these earphones for 14 months.  The cord is deteriorating.

In my quest to point out the best in products, the worst, the fairly priced, the overpriced, good customer service and bad customer service I thought this would be a good subject for my next blog piece.

My son knows high end audio.  He knows how to take care of things.  He is careful with his equipment.

I would like to say that my son is happy with the sonic quality of the product.

The MC5 may be a good value for the money from some design points but their lackluster customer service and materials they use in their construction leave much to be desired.  If you want another one of those throw away products that die about the time the warranty expires consider yourself informed.   

If you wish to read the details just click on the "read more" link below.

A few photos over the last few days

Here are a few photos from President's Day weekend, 2-18-12 to 2-20-12

Cell phone shots, not what anybody would call high quality but it does say something ... what is says I don't know.

Lemon Scallops from Frontier Wok in Burbank