I am currently having an issue with them which I will be tracking.
This is how my current problem is being handled.
I started by looking at the posted known problems and FAQs where the issue did not show up. I then contacted customer service on chat.
This is an automated message regarding your recent request for
hear back from us within the next 24 hours with an answer.
Thank you for reaching out to us. We look forward to helping you!
Yahoo! Customer Care
Upgrade to a Safer Version of Internet Explorer 8
Download Now Customer Care support. Your message was received, and you will http://yhoo.it/duCKHc
**Please do not respond to this message as no one will receive it.
Thank you for contacting Rivals Customer Care
I'm sorry to hear that your data is missing.
We would like to thank you for bringing this issue to our attention. We
have informed our engineering team. They are currently working to
resolve this issue. We appreciate your patience while we correct this
If you have any other questions or can provide further information
regarding this issue, please reply to this email referencing this ticket
Please note that due to varying factors that go into resolving this type
of issue such as diagnosis, troubleshooting, and implementing the fix,
we will not be able to provide an estimated time on when this issue will
be resolved. However, we do plan on having this issue resolved as soon
as possible; and we appreciate your patience while we work on a
Thank you for choosing Yahoo! Notepad. We appreciate having you as a
Yahoo! Notepad Customer Care
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As a side note I had already reported earlier that this problem was on Chrome, IE8 and Firefox.
Some dialogue went back and forth on twitter late yesterday. Yahoo asked for my yahoo ID to send me updates. I have not seen an update as of yet but this morning I checked to find my data was back and the issue was resolved.
I had a twitter message from them at 10am. The problem seems to have been resolved but their internal communication seems to have a few issues. I sent them my Yahoo ID yesterday. I received the reply below mid morning today.
The problem resolution was quite fast but I have a bit of an issue with the lack of regression testing on the part of the Yahoo software development team and the clear lack of QA.
I have not been contacted as of this time about some sort of compensation for being the person to find this problem with their software. The head of their QA department or organization should be docked a day of pay and send it to me as I performed their job.
If I am contacted I will post updates.