The latest customer service failure - Metro L.A?

I have a disabled TAP card on the Los Angeles Metro system.  My third card expired on 8/31/2011.  On 8/4/2011 I went directly to the Los Angeles Metro headquarters in downtown Los Angeles to renew my card.

I kept waiting for my card to arrive.  As of yesterday it had still not arrived.

I went on to the L.A. Metro website and followed directions for help.  As a side note, they had an option for online chat help but it was down.  This should have been my first tip off.

I wrote up my issue on their web form and was contacted by customer relations.

The following dialog has made me feel as if Los Angeles Metro is now giving ATT a run for the money?  Perhaps they are going to drag customer service down to a low level?

Calling all food trucks

This piece started as a call to Los Angeles food trucks to stop by the L.A. Ampshow the weekend of 10/1 - 10/2.  Since I have some of my own favorite food trucks I thought I'd turn this piece into an ongoing post and list some of my personal favorite trucks.

This weekend is the 7th Annual Los Angeles Ampshow.  It has been held in the same location since the first show seven years ago.

There are not a lot of options for food other than the hotel.  The food there is nice but after many years folks are looking for a few more options.

I am posting this blog so I can send the link to some of my food truck favorite folks in the hope they will come to the show.