This was on 11/21.
All the details are in what I have sent already.
I don't know when they arrived. After two hours of waiting we used Super Shuttle as we gave up waiting.
If you ask me for details again I will assume this is just a stall tactic to avoid helping.
Perhaps you'd like to call me so I can have a single point of contact for this issue?
Again, date was 11/21. Time was 5pm to 7pm. Location was LAX terminal 7 for pick up from United Airlines from Chicago. Destination was Van Nuys from LAX. Both employees in the office there told me to tell folks to walk to Terminal 1 for pickup even after I told them, both of them, more than once, that this was a group of disabled veterans. Neither employee would give their name or a card or a phone contact of a supervisor or even information on who runs this service. They should both receive a serious reprimand at the least. Fined or fired would be more fitting. This breaks many laws in regard to handicapped access and service.
|I also filled out a form such as this on Mayor Garcetti's official website.|
Some dialogue between the Mayor's office and myself which took a while to be initially received after my contact with them:
Hello Myles, we’re very sorry that this happened. We’d like to make things right. We’ve been talking with LAX and we would like to reimburse everyone for their cost. Can you please let us know the name, address, and phone number of the person/people who were charged for the service? Thank you for being patient and for alerting us that this happened.
Thank you for the offer. I am currently working with the flyaway folks. Reimbursement is not a viable response, holding the two women on duty that night is something that will help many rather than simply appease a few. Let's proceed on this tack.
Received a few minutes ago on 11/30 at about 9:20pst.
The following letter was received by me. The apology is is nice but since it did not address any of the points I requested to be addressed I find it somewhat shallow.
Please see attached apology letter addressing your concerns with our service on 11/21/16.
Please feel free to contact me should you have any questions.
Pacific Coast Sightseeing Tours and Charters, Inc., a CoachUSA Company
Southern California Gray Line
Dear Mr. Rose,