This was on 11/21.
All the details are in what I have sent already.
I don't know when they arrived. After two hours of waiting we used Super Shuttle as we gave up waiting.
If you ask me for details again I will assume this is just a stall tactic to avoid helping.
Perhaps you'd like to call me so I can have a single point of contact for this issue?
Again, date was 11/21. Time was 5pm to 7pm. Location was LAX terminal 7 for pick up from United Airlines from Chicago. Destination was Van Nuys from LAX. Both employees in the office there told me to tell folks to walk to Terminal 1 for pickup even after I told them, both of them, more than once, that this was a group of disabled veterans. Neither employee would give their name or a card or a phone contact of a supervisor or even information on who runs this service. They should both receive a serious reprimand at the least. Fined or fired would be more fitting. This breaks many laws in regard to handicapped access and service.
|I also filled out a form such as this on Mayor Garcetti's official website.|