A little more information

The two main activities in my life: Helping the hungry in the late hours of the night and helping guitar players sound better one amp at a time.

I always try to remember that in order to do good one has to take action and actually do something.

I was born and raised in Los Angeles. I have watched the city and Southern California change for well over half a century.

I can be found on facebook at www.facebook.com/mylesr or on twitter at www.twitter.com/myles111us or on my own Guitar Amplifier Blueprinting website at www.mylesrose.com

Los Angeles Architectural History

Los Angeles Architectural History
1935 Art Deco at some of its finest: No. 168 - Griffith Observatory- (click on the photo for information)

Monday, February 23, 2015

Wells Fargo Fails

How many Wells Fargo departments and employees does it take to attempt to rectify a $1000 mistake made by them?   I don't know.  The problem is not yet resolved and I am still counting people, departments, and days since the problem occurred.

On February 12, 2015 I discovered that a lot of money was removed from my account.  

This was not an instance of identity theft.  This was not fraud.  What this turned out to be was that a teller at a Wells branch in Houston Texas typed my account number off a sloppy customer withdrawal slip.  Did the teller check the ID of the person she handed my money over to?  Nope.  Did she look at the person and ask why their address was in Houston when the account was not even in the state of Texas?  Nope.

In the process of trying to get this resolved, which is still not the case, I talked to many people in many departments.  The overall service was about as bad as service can get.  

This morning on February 23 I talked to Wanda.  She assured me somebody would call me back. That has not happened.  I am now working with the folks on Twitter.  My confidence level is pretty low.

On 2/12 I talked to Bradon at 0935pst.  He gave me a reference ID that never did work and when I escalated the problem I was given a new number.  He was somewhat helpful but did not win any awards in my book.

Over the last two weeks I have talked to Alyssa in PA, Kenneth Hudson, Charolette (the worst of any of them), Kat (one of the supervisors), Pricilla, who gave me a claim reference number that finally worked, Patrick, Maribel (the Houston Asst. Branch Manager who did help me in one of the aspects of the problem), and today ( 2/23/15 at 9:35am PST) I spoke to Wanda who told me somebody would call me back.  I have not received a call back as a side note.  The only calls back today have been from Wells Fargo Social Media folks who called me after I complained on Twitter.  By the way, the two folks who have called me via Twitter have been useless at best and ineptly unprofessional for the most part.

Bottom line ...  When a bank can take money out of your account in seconds by mistake I think that it is only fair for them to resolve the issue in moments.  As I said, this was an error on their part and as of this moment it has not been fully resolved.

Shame on you Wells Fargo.  As the say in the world of social media ..... #FAIL 

2/23 1:07pm PST Update:  I was just called by Angela from Wells Fargo.  She had no information on my problem and no information on me.  She wanted my full account number and SSN.  I asked if she was empowered to actually resolve my problem, that is, can she access my account.  She said no, and would pass me along to somebody else.  I explained that her intended action had been done countless times already and she has been nothing more than a call to attempt to appease me from my point of view.  I asked her to pass my issue along to a somebody who could actually perform an action.

At this point it is clear that the Wells Fargo customer service organization is little more than a roadblock between a problem and it's resolution.  Too many people, too many departments, nobody empowered to do anything other than pass a customer on to somebody else, VERY slow claim response, and a lack of communication between departments, people and resources.

I will continue to update this if and when there are changes or additional actions taken.

2/23/15 4:42pm PST

Wells Fargo Social Media called me at 3:40pm PST.  Ivan Cathus left a message for me to call him back.  I called back at 4:30pm PST as I had been driving and do not call talk on the phone while in motion.  Ivan was not there.  My call was picked up by Marisol who informed me that Ivan is not in the office.

Marisol wanted all the same information all over again.  Rather than go through this insane process yet again I asked her straight out .... If you verify my account information do you have the ability, tools, and authorization to make changes to the balance in my account?  She said she did not.  She would need to refer me to somebody else.  I was left thinking .... are these folks clueless, incompetent, totally untrained, liars (I was told by Angela that somebody who could actually help would call me), or just plain stupid?

This blog piece was created on 2/23/15 at 11:03am PST.  At this point in time 2,473 people have read this piece.  As of 7:00pm PST there have been 5,433 reads of this piece.  Thanks to many of you on Twitter for the RT.

Wednesday, September 3, 2014

Needle in a haystack? A good politician.

I use social media a lot.  Most of you know what amp or guitar folks I like, what concerts or artists I am working with, where I am at a given moment in time and what I am eating and who I am with while eating.

I generally don't write much on this page that is of a political nature unless it is a link back to my L.A. Blog where I bitch about political issues, companies that give poor service, the homeless, the latest reports in on my testing in the vacuum tube market, and at times offer some advice on things I like. 430,000 folks read my blog last month in August.  My blog is followed by organizations in both parties and I am followed on Twitter by these folks as well who can be found in my twitter followers.

One piece I wrote received enough attention that John Boener included it in his newsletter.  Guess they only looked at the one piece and thought they had me figured out.  I guess they used it as fodder in reference to the economy.

Click on image for full size display
My piece is "Financial Repression Coming to America". 

My political posts focus on the inept actions of our Government, at all levels.  No state has a monopoly on lack of sense, lack of participation on the part of our representatives, folks we have elected that end up being prosecuted for criminal behavior, or just doing things that we would not expect from a twelve year old.

I am not what some would label as a political person.  I focus my attention on things I enjoy and watching political antics are things that I don't have to seek out.  A few minutes watching the news is enough to disgust anybody.

I apologize my habit of not getting to the point.  I digress, as typical.

Mike Gatto.  California State Assembly. Does the guy just phone it in?  Nope.  Does he miss meetings?  No. Are there photos of him on the internet playing solitaire during session or dozing off?  No.  Does he go along for the ride and do little or nothing?  Nope.

I guess I could list all the things he does not do.  I will also say that I might not agree or disagree with everything he has done or is doing.  But .... yes, the proverbial "but", if you look at his 2014 legislation (heck, go back to 2010 if you wish),  you will find he is very active and has done a lot of really great things for the people that put him in office.  Look at his record at http://asmdc.org/members/a43/legislation/2014-legislation.  Stuff that actually makes sense, well to me anyway.

Many of you reading this in California are not in District 43 so why should you care?  Two reasons.  

1 - Here are some facts that give us hope that not all folks in politics are crooks, lazy, liars, lack leadership, stall the government like a six year old when things don't go their way, folks incapable of working with others, or just plain criminals like Senator Yee right here in California.  There is that needle in the haystack.

2 - If Mike Gatto can be convinced by others to run for Governor of California then many of you can vote for the man and would be making a good call. 

Check the man out.  He is the real deal.    

Friday, August 8, 2014

Mike Gatto - Firearms Friend or Foe?

I have written a number of pieces on politics and some of the leaders that run this country.  I have been following Mike Gatto, my assemblyman.  I have been happy with many of the things he has done. ... most of them.

I am now watching him closely in regard to a particular bill in process, SB53.  You can read the full context of SB 53 here if you want to take a crack at figuring out what is actually happening in this mess at https://leginfo.legislature.ca.gov/faces/billNavClient.xhtml?bill_id=201320140SB53

In any event, the Principal coauthor, Yee has been found to be a criminal as a side note.

Recently I wrote Mike Gatto.  I am waiting for a response.  What I wrote and the rest of the story can be seen if you click on "read more" below.

Tuesday, July 29, 2014

Toyota Financial Services - Inept

One more group found filled with inept people who are ineffective and whose customer service department is a roadblock to problem resolution rather than a solution to the problem.

As of today there have been over a half a dozen calls placed to not only TFS (Toyota Financial Services) and to Toyota Corporate on three occasions, the first call to my dealer, Keyes Toyota in Van Nuys.  At this point in time the problem remains.

To read the entire story click on "read more"

Tuesday, June 3, 2014

Moments of time captured as I venture through life

If you have an hour or two to waste, time you will never get back, and want to get laid off or fired from work for messing around at work just watch the slide show at the bottom of this piece.  Heck, leave it running on your computer and work when you leave your desk and people will never again look at you in the same way.

There are over 3,000 random snapshots in my Coffee Table Book collections.  I am creating this blog post to bring my sanity into question based on my lifestyle as depicted in these shots as I live my life.  I am posting this in honor of one of my favorite amp techs in Los Angeles who has commented more than once about some of my antics.

On a side note, his name is Mike Franceschini and if you need your amp worked on, fixed, modded or restored you can find him at http://www.yelp.com/biz/classic-amp-repair-north-hollywood  The photo below is Mike at work.

Tuesday, May 27, 2014

New Worst in Customer Service

Many of you have read my consumer posts on ATT, Sprint, BWP, and other customer service examples of poor service and general ineptitude. Well folks, it seems as if there is a new winner in WORST customer service that I have experienced.... Century Link

click on "read more" to continue

Sunday, April 20, 2014

What I learned from the failure of a single tube

This morning I woke up thinking about my friend Dan Boul.  OK.  That may be a bit misleading.  I love Dan like a brother but ....   

I had a huge dinner which may have contributed to weird dreams.  Could that have contributed?  My Facebook friends are aware of the dinner I had last night as a side note.

The thought was about the day The Whiskey died a few weeks ago.  

Probably got your attention by now?  Possible man crush?  Amp failure?  Click on "Read more" below to continue.

Friday, April 11, 2014

I spent the evening on Skid Row

Last night I spent the evening on the streets of Skid Row in Los Angeles California.  Los Angeles is home to the highest homeless population in the nation.

Click "Read more" to continue

Tuesday, March 11, 2014

Oak Tree Gun Club and Armatix

Oak Tree gun club is a popular shooting facility in Southern California.  I shoot there a number of times each week.  Currently there is a dialogue on their Facebook page in reference to their business relationship or lack of a business relationship with a company, Armatix, who develops "smart gun" technology.

Maybe some of you have heard about "smart guns" or micro-stamping technology.  Some of you may be aware that at least two major firearms makers have stopped shipping firearms to California due to being required to use this technology in products sold in California.

In any case, I thought I'd take a moment to include my own thoughts on this subject of the relationship between Oak Tree and Armatix.

Click on "Read more" to continue.

Sunday, March 9, 2014

Genalex - Gold Lion N709 / EL84 Power Vacuum Tube

Just when you thought vacuum tube production could not get any worse ....

Have I mentioned that I feel the current state of affairs regarding vacuum tubes is not very good?

Click on "Read more" to continue

Thursday, February 6, 2014

KT-150 Tung Sol vacuum tube

Test results and observations on this new tube offering.

Tube Depot ( great folks) says that a pair will produce 300 watts yet the max plate dissipation is spec'd at 70 watts.  I don't understand that 300 watt figure.  A KT88SV as a side note is 50 watts and a regular KT88 is 42 or so watts.  They run $90 per tube.  

I will be looking at these asking myself ... is there a reason?  How do they sound when driven to distortion?  (A KT88 distorts in a lovely way but a 6550 distorts in a quick and raspy way that is not too pleasant).  Do they last at voltages on the spec sheet?  Most tubes today do not.  How long will they keep going at full rated voltages?  (My standard series of life tests.)  What do their traces REALLY look like?  Design spec drawings are often not close to being accurate.

Click on "Read more" to continue

Sunday, February 2, 2014

Super Bowl Sunday and Super Bowl Parties

Andy Bales, the CEO of Union Rescue Mission just posted a few photos on Facebook.  His caption read:  

Starting on a batch of chili for 1000 for the big game today-should I say Souper Bowl? I'll post finished product!

Union Rescue Mission.  What a great organization.  Andy Bales.  Their CEO and one heck of an amazing man.

Superbowl Sunday will not see as many homeless folks go hungry, or miss the game if that is of interest.  You want to impress folks with your Superbowl party where you feed ten ... twenty .... fifty?  It won't impress me much.  Andy and is crew will feed over 1,000.

Click on "Read more" to continue

Thursday, January 9, 2014

Sale price my butt ....

In the past I used the products from these folks.  Last time I was given one price on the phone when the order was placed when I was told the amount my credit card would be charged.  A few days later the charge came which was higher than the amount I was told would be charged.  In four orders this was the first time this happened.  I was always charged the posted price.

Click on "read more" for the bigger story

Sunday, December 8, 2013

Are You Young or Old?

Are you young or old?  Debated.  Argued throughout history.  The answer is easy.  It is not open to interpretation.

Click on "Read more" for the story

Sunday, October 27, 2013

Relationship Advice

Perhaps the thoughts of my last three wives?
But .... to continue .... Some humor perhaps, some advice too .....

The other day I posted my status on Facebook which I often do:

Recap of the past 24 hours. 

Click on "Read more" if you wish to .... read more ;)

Thursday, October 17, 2013

Respect Our Government

How should we treat some of our government leaders in DC now that they have cost this nation so much money, disrupted the lives of so many and accomplished less than nothing? 


First, I think that everybody that passes most of "them" on the street should spit on them.  That is my personal reactive response but the action below is a better idea.  It is more productive and will make a statement each time a government official was refused service in a restaurant and asked publically to leave.

Second, I feel restaurants should exercise their right to refuse service to many of them. I feel that the publicity a restaurant would receive for doing that would increase their business ten fold and put the American public squarely behind their eating establishment. 

Now, some PR firm feel free to grab my idea and run with it. 

Thursday, October 3, 2013

Government is too big. I am now convinced

I am a simple minded man that is not very well informed when it comes to politics or political science.  

This Government shutdown thing.  I don't get it.  Maybe somebody can explain.  It must be more than this.

Click on "Read more" for the rest of the story