On February 12, 2015 I discovered that a lot of money was removed from my account.
At this point it is clear that the Wells Fargo customer service organization is little more than a roadblock between a problem and it's resolution. Too many people, too many departments, nobody empowered to do anything other than pass a customer on to somebody else, VERY slow claim response, and a lack of communication between departments, people and resources.
I will continue to update this if and when there are changes or additional actions taken.
2/23/15 4:42pm PST
Wells Fargo Social Media called me at 3:40pm PST. Ivan Cathus left a message for me to call him back. I called back at 4:30pm PST as I had been driving and do not call talk on the phone while in motion. Ivan was not there. My call was picked up by Marisol who informed me that Ivan is not in the office.
Marisol wanted all the same information all over again. Rather than go through this insane process yet again I asked her straight out .... If you verify my account information do you have the ability, tools, and authorization to make changes to the balance in my account? She said she did not. She would need to refer me to somebody else. I was left thinking .... are these folks clueless, incompetent, totally untrained, liars (I was told by Angela that somebody who could actually help would call me), or just plain stupid?
This blog piece was created on 2/23/15 at 11:03am PST. At this point in time 2,473 people have read this piece. As of 7:00pm PST there have been 5,433 reads of this piece. Thanks to many of you on Twitter for the RT.
Update as of 3/9/2015
Well, I did not put this piece into my distribution mechanism but it still managed to receive 11,609 reads as of today.
This will probably be my last entry as it looks like my balance is finally correct once again as of today with the last account adjustment. Now, as long as things stay the way they are now, I can put this behind me. Almost a month for Wells Fargo to resolve this problem. By the way, those folks that promised to call me? Never happened.