These folks advertise themselves as the number one parts supplier for Glock pistols in the world. I will venture to guess that a year from now this will not be the case if this statement is even true at this point in time.
I understand with the current firearms issues in this country that certain items are hard to keep in stock by vendors such as this one. The issue that they, the largest of these vendors, does not note on an item by item basis, what is out of stock when one places an order. Folks like Brownell's and dozens of other vendors do this. In face, I cannot find ANYBODY who has online ordering that does not do this, other than these folks.
But, that is NOT the main issue. The main issue is their lack of customer service, lack of response, phones which are never answered and the general run around.
Yes, these folks in my book are currently the #1 folks in my book but not as a parts vendor. They are #1 in the position of holding the worst customer service award.
Here is a bit of dialogue I sent to these folks .... click "read more" to continue.
It looks to me as if customer service means little or nothing to you folks. You need to consider writing back each of these folks that you have ignored. My confidence level in my order 7 days old was low but is now lower after seeing complaints going back long before my own complaint which you did not address.
Hello! Anyone there? You guys have my money- I have no product? No excuse for poor customer service.
Your number is always busy, and I need confirmation you got my order on 12/30/2012 please. Does anyone ever pick up the phone?
Hi GlockStore. I have been trying to get information on your custom GPM18 Race Ready firearm. I got no response from the email I sent and I have not been able to get through on the 800 number. I wanted to find out if you could give me an approximate lead time on that product in 9mm. Also, will you charge my credit card when I order or when you are about to ship? - Reply: You may want to consider another source. Look at the growing complaints on these folks.
You charged my acct 72.74 on DEC 27th and yet to receive any of my products? No one answers the phone or email?
Seems Glockstore is a little shady. When I order some magazines the other day, they did not show up as out of stock. I haven't check my credit card balance yet, then will have to decide whether to call the credit card company about fraudulent charges.
Can you just post your "best guess" on a backorder around Christmas for 2x G19 15-round mags and 2x 33-round mags? I know an exact date is not possible for an individual order, but is is a month, 6 months, a year? or something like we have a backlog of orders for xxx magazines and are only getting yyy per day/week/month ... any information is better than a black hole.
Has anyone been able to get them to anwswer an email or phone in the past three weeks?
Why does a Big company like yours turn your phones off and not return any emails. If you are not going to send me my magazines then tell me. I ordered them 16 days ago and have heard nothing. Please answer your customers and stop posting stupid articles and pictures on your facebook.
Starting to get pissed. I ordered a magazine for my G19 12 days ago. Nothing said it was backordered or out of stock. I got the initial email, which said I would get a confirmation email shortly....12 days ago. Haven't heard anything, nothing has went to my spam folder. I try to call, but it's constantly busy. Getting really annoyed.
Why is your phone disconnected at your San Diego office. I place a order 3 weeks ago and have heard nothing from you yet. Is this your idea of good costumer service. Please get back to me and let me know what the hold up is.
Place order on Dec 14 and still nothing from the store. Glock Store is not answering emails and their phone lines are down!!! Son-in-law really needs his Christmas present to get his Glock 23 running! What gives?
Placed order on 12-18-12. No further communication despite multiple email inquires. Listed customer service # 800-601-8273 is bogus.
Placed an order on 12/19. To date no further communication from the Glock Store and nothing shipped. the items showed "in stock". Also can't reach these guys by phone. Not impressed so far. I just sent a message on your website to cancel the order.
I went to the Glock store today and realized you should post accurate store hours Mon-Friday 9am-5:45PM. Found doors locked and security gates closed at 5:45PM sharp, I just wanted to pick up an order.
Just an update. I have not forgotten to post any update as there is nothing to report. I have not forgotten them but it is pretty clear they have forgotten me.
I called these folks on 6/19/13. I was able to connect with Scott who was back from his time off. He is going to look into who dropped the ball. He sent out an item to replace the defective one plus an additional item to compensate me for these events. I thank Scott but until folks post on their facebook page more good service compliments than bad ones they have lost me as a customer. There are too many excellent vendors on eBay that put items out there for sale that are in stock and who ship quickly. There is nothing I have needed that I have not been able to find on eBay for the same amount, usually less actually, with faster and cheaper shipping.
Thank you Scott for your help. If you find out who dropped the ball and let me know that he has been fired and let me know what steps are being taken to make customer service a priority I would be happy to post them here.