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I have had issues with other companies in regard to their customer service. When they have turned things around and rectified things I have added that information to the blog piece. Even huge firms like ATT have made great leaps in customer service as a side note. You folks are now part of a list called "consumer". Other folks on this list have resolved things. It will be interesting to see what happens in your case. The link to the list is - http://la-economy.blogspot.com/search/label/consumer
1/15/14 Update - No resolution, no refund as promised.
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I just got off the phone with Dave and asked why my promised refund has not arrived. He said there is nothing he can do, it has been turned over to Amy in the accounting department but she just had a baby so may not reply. Big company customer service? I don't think so.
In any case, he took my number and said she would call me. I will count the days ;)
8,541 folks have read this piece wince it was posted on 1/9/14.
Still no credit as promised. Still no call as promised. But ... I did make an Instagram post today ;)
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1/23/14 close of business. Kaltron sent my refund. After all the calls, time and trouble with them I would have expected a bit more but I heard they are going bankrupt and a company called Aerostar Outdoors will be the new B&P distributor in the USA. I find the bankruptcy of Kaltron not much of a shock considering how long it took them to resolve such a simple issue.