Sprint has the worst product services AND the worst customer support when I compare ATT, T-Mobile, Verizon, Metro PCS and Sprint. This includes technical service in regard to the performance of their product offering and customer service.
LTE promised in your area? Just a warning, they cannot even make 3G work.
Click on "read more" for the complete story and details.
I would like to mention that ATT customer service had improved dramatically over the last few years. I would also like to mention that looking back on my days in the comm business at Infonet / British Telecom, we had a vendor known as MCI. Remember MCI / Sprint? We used to joke that MCI meant Making Communication Impossible. That was over a decade ago. Some things just go from bad to worse it seems.
The latest on 4/23:
|In response to JSW above, if you look at these images you will see that at times|
the Sprint network has good performance. Granted it is rare but it does happen.
|This is your performance today, April 23|
I almost forgot. Here is a great one from today:
|Doesn't get much better than this as an example! Full bars, 3G and no Internet connection available.|
One more unhappy customer sent me a message. I am happy to add his link here.
Side note .... Thanks to @CajunMonTanA for the re-tweet. The piece will probably break 10,000 views by this evening. Not too bad considering it was written on 4/23. ;)
I just received an email from Sprint. Perhaps a fair lawyer needs to file a class action suit. Bottom line, Sprint is not providing the service they promised. I am not talking about levels of service at this point, I am talking about selling folks a data plan where data is not available.
The correspondence is included below:
While I understand your frustration and sympathize with your situation,
we are unable to provide credits. While a credit would certainly
provide a temporary balm to soothe our tempers, in the long run, it
won't address the root of the problem: the need for greater coverage and
capacity in our network. Even a company as large as ours has a limit to
our resources and thus, we have to choose: a temporary fix, or a
permanent solution. We have chosen to focus our time and resources on
improving the network knowing that doing so provide the kind our
customers a more long-term benefit. Again, I understand that it can be
maddening when services aren't as we expect them to be, but please be
assured, completion of our network upgrade efforts is one of our highest
imperatives, knowing our customers won't be completely satisfied until
the work is done.
Case ID 48226731
Sprint Social Care Team
Original Message Follows:
Please issue me credit.
You are not providing the service to lead people to expect to have. I
will expect some sort of credit each month until these issues with no
expected date of fix is resolved.
|You can have bars. You can have 3G. Does not mean you have bandwidth.|
This morning I received my latest reply from Sprint.
A bit of an afternoon update.... I had "bars" and had 3G but .....
In regard to the no Internet connection available, this was in another location in Burbank. The corner of Magnolia and Beechwood. Magnolia just might be the most busy street in Burbank with the most business. If ANY area needs service it would be this area. Yet, there was not even enough bandwidth to do anything via the Internet. Unlimited data? Yeah. Right. My twitter post is copied below: