I would like to say that Chris has been very good in keeping the communication going. He has called me and has kept up with me via DMs on twitter. I feel sorry for the man. It is clear he is trying to do a good job and is concerned for the customer. Unfortunately he is working within an organization that is working against him. I would also like to add that he is the only person at "Toyota" whether it be customer service, corporate, TFS or even the financial arm of my dealer (Wolfgang, Finance Manager at Keyes Toyota in Van Nuys) that was helpful.
I just received a call from Carnita from Toyota. Yesterday she said she would call me today with updates and she did that as promised. She informed me that things would be resolved tomorrow. I told her that Chris had told me the same thing yesterday and again today.
I explained to Carnita that I had no intention of charging Toyota for doing QA/QC work for them. You cannot resolve problems unless they are identified. I asked her to please let me know when they identify the source of the bad data entry on my account. I do not need to know who made the mistake, I just wish to know if Toyota knows who made the mistake. They are the first link in a chain that has reached 6,251 people since 9:52am this morning when this piece was published. Carnita assured me that when the fault for data entry was identified she would let me know.
|This piece was published at 9:52am PST today. In a few hours it has become the most read, popular and|
shared piece for the last running seven days.
I logged on this morning and saw that some of what I had been promised had been accomplished. My name was correct on one part of my documentation, the account info. This allowed me to perform some transactions.
This is a workable state of affairs.
Unfortunately, this made me feel even a bit worse about Toyota and their lack of attention to detail and lack of professionalism, especially after this problem has been brought to the attention of so many people at so many levels within the organization.
Even though the important information is now proper so my financial information is correct it seems my name is still listed and displayed incorrectly everywhere else on the TFS pages. Here are just two examples.
|On one page|
|On another page|
Just logging into to see if my payment was processed. Unfortunately I found this:
|Click on the image for the larger original size|
The problem has been resolved.
This piece will be updated when there is something to add.
My other consumer reports can be seen at http://la-economy.blogspot.com/search/label/consumer
New car, new lease, new Toyota problems.
|Thanks for nothing other than referring me to somebody else. Your dealers have no contact with TFS either. Not a customer friendly organization.|
The end for the moment. Let's see how long this take to be "resolved" .... again.
4/10/17 .... continued ....
4/22/2017 - still no letter and still no check as promised.